Best Buy - Finally!

Usually I do nothing but complain on "All That Bugs."

In fact, it's been so easy in the past to just complain about Best Buy being a horrible store. They have been infamous for inventing the restocking fee, dragging out the repair game as long as possible before giving you a replacement product, and they never EVER answering their phones.

I would always hate going down there and finding out they didn't have what I needed.

As a blogger it is my responsibility to also inform you when something has been improved.

I called Best Buy yesterday. I was looking for a Linksys print server so my wife's laptop could print from anywhere in the house. Cassandra answers and asks if she can help me. She answered in 3 rings. CAN YOU BELIEVE IT. They never pick up their phones.

Cassandra tells me that the computer is showing two print servers in stock. She takes down my cell number and says that she will call me back. She physically went to check to see if they were really two available before making me drive all that way for nothing.

A few minutes pass and I get a call from Cassandra telling me that my product was left at the service desk with my name on it. As soon as i walked in, I can cashed out. I was so blown away.

Did Best Buy answer their phone in three rings with a real voice?
Did Best Buy pull my product off the shelf and call me back to confirm.
Did Best Buy have it waiting for me when I walked through the door? YES!

Cassandra explained that Best Buy now has a new phone system and that every call will be answered by a person.

I told her that if this service remains, I would become one of their best customers.

Best Buy impressed me so much, I picked up a Playstation 3 while I was there. It's the only way I could show them my appreciation. :-)