WARNING: STAY AWAY FROM WRAP ONE IN ANAHEIM

I had my van done in a car wrap by WrapOne.com. It wasn't a bad job. It's supposed to be warrantied for 3 years.

I was very pleased. So I decided to get a 10ft banner done for my BBQ sauce at the Orange County Market Place. The weird thing was, they changed their location. Okay. No problem. I hire them for my banner. I never really asked why. If their work is good, I don't care what they are called.

So I paid about $180 . Not bad either. Then the white spots started to show. There are bare spots showing on my banner. So I called Alex Perez and left a message. No call back. Then I called the next week. No call back. One more week I left I message and no call back. I finally got a hold of him today and he basically isn't going to fix it and says his warranty doesn't cover that.

WHAT DOES A WARRANTY COVER???? I told him that if he didn't stand behind his product, then I would be forced to let everyone know. He hung up on me. NICE!!!

Do not use WRAP ONE for any work. Their info is:

Wrap One
Alex Perez
1185 N Red Gum St
Anaheim, CA 92806
(714) 630-9727

NEVER USE TIME WARNER DIGITAL PHONE SERVICE

I have had Time Warner phone service for over a year. It is the worst company to be with. For the past three weeks it has not worked correctly. I am in touch with a person that is pretty high up in the company and have been complaining to her for quite some time and she can't even get the phones to work properly.

Here is the problem:

When people call me or I call them (either way) they can't hear me speak, but I can hear them speak. That's it. It's very annoying since I also work out of my home office.

So for the past three weeks Time Warner has destroyed my work life. All my clients can't get a hold of me. I am losing business because of this and Time Warner doesn't care. They keep telling me that it will be fixed and it never is.

Time Warner can not handle the load of information going back and forth for all it's customers so it causes my packets of info leaving my home back to the server to stop working. It's all insane. It's because they don't want to spend the money to upgrade servers and software.

So I am refusing to pay my cable, internet, and phone bill until they can provide me with the service I am supposed to be receiving.

Last night my son went into the ER. Then they admitted him to Critical Care Unit and the doctors are trying to call me so they can tell me what's going on. Guess what? That's right, I can't speak to the doctors because Time Warner service is so bad.

I told Timer Warner that if my phone isn't working by tomorrow, I will be calling the corporate office and bugging them every 5 minutes with me complaining about their service and demanding they fix it. I will call the office of the president and continue to bug Time Warner all day long every day.

IF I DON'T GET TO WORK THEN WHY SHOULD THEY!!!!

I will keep you updated.

UPDATE 9/8/08

After complaining, Time Warner has credited me for one month of internet and credited me one month of phone service. They also gave me full details on what was wrong and how it has been resolved. They have taken responsibility and have made me very happy with their kindness.

DO NOT USE ADVANTA CREDIT CARD

Let me tell you about my experience with Advanta Credit Card Company.

I loved them for 4 years. Doubled paid my bill a week early. I had two cards with them. One was 7.9 fixed and the other 8.9 fixed. I was so happy and they always were there for me until....... They decided to raise my interest rate on the one card to 16.9% and the other card 21%.

They never sent me a letter which by law they are supposed to. I completely lost it. I was so fuming when I realized they double and almost tripled my interest for no reason whatsoever.

So I screamed at their customer service person on how I was a great customer, and that I was a credit card company's dream client.

At the END of the call the customer service lady said she would bring my first card down to 8.9% and the other one down to 9.9%. I then screamed at her and said, "WHY DIDN'T YOU JUST BUMP IT UP TO THAT IN THE FIRST PLACE!!!" What are they trying to do, see how much money they can steal from you without you knowing????

Then to top it off, I come home and find out my wife ordered some stupid TV product called Awesome Auger. She didn't buy one, she bought TWO of them. I walked in the door and told her to cancel the order. I already got an Awesome Auger from someone as a gift and it ain't awesome at all. So she canceled the order..... so we thought.

Well, it seems they charged us $60 for this stupid device and sent it to us anyway. They also charged us $64 TO SHIP THIS PIECE OF GARBAGE!!!!! $64!!!! YES. I DID NOT TYPE THE SHIPPING WRONG. $64. $4 MORE THAN THE COST OF THE LOUSY PIECE OF JUNK.

So we went to our lovely Advanta Credit Card company and we put it in dispute. We went back and forth with dispute letters explaining how we canceled the day we bought it and we want our money back. Every penny! Advanta finally writes us and says:

"Under MasterCard regulations the merchant has provided sufficient documentation to support the transaction they billed to your account........ Your best recourse is to continue to pursue this issue directly with The Awesome Auger."

Are you kidding me? That's it? Oh, no that is not it!

Here is my next course of action. Starting monday morning I will be calling the corporate office at 215.657.4000 and I will be speaking with the following people:

Dennis Alter Chairman & CEO
William A. Rosoff Vice Chairman & President
Philip M. Browne sVP and CFO

I probably will only get to speak to their assistants, but that is okay. Because they are going to get to know me better than their own mothers. Everyday I am going to start my day with a cup of coffee and a phone call to all three of them. I am going to speak with them through the holidays. I will call their voicemail when they are not in the office and continue to leave messages asking for them to credit my account $131.50. That's right. It will be the hardest $131.50 I have ever earned and it will be worth it.

To be continued........

UPDATE 10/21/08

We have a lawyer in NY who is interested in doing a CLASS ACTION law suit. If this situation happened to you, please contact the following lawyer to be included in the class action law suit against Advanta.

alan l. finkel, esq
p.o. box 49
commack ny 11725
631 462 3100
nymediation.com
cloudcowboy@aol.com

I would write him an email immediately so not to take up too much of his time.

Please include:

1. your full name
2. your phone number
3. your address
4. your email address

We appreciate him even considering doing this. Ironically, Advanta did this to Mr. Finkel, too.

LENSCRAFTERS NIGHTMARE

The following is a letter I just faxed to my credit card company disputing my purchase at Lenscrafters:



Attn: Credit Card Dispute Dept.
Re: Lenscrafters Dispute

April 12, 2008

Dear Credit Card Company:

We went to Lenscrafters on 2/7/08. We purchased glasses for my son and also a sports pair of glasses so he could play baseball.

Over the next few weeks the lens kept popping out of his glasses. So on 2/29/08 we demanded another frame and new lenses. They let us choose new frames and new lenses and made the next pair of glasses within days.

Then on 4/4/08 my son was complaining of shakey vision and eyes were hurting him.

On 4/7/08 I took both pairs of glasses to my eye Dr. to examine the lenses. He said that this was the worst job he had every seen. My Dr. said Lenscrafters had the wrong axis, Pupil distance, prescriptions, and prism.

On 4/12/08 I went to Lenscrafters demanding a full refund. They said that my 30 days had passed. I told them that my 30 days could not have passed since you have never given me a working pair of glasses.

They refused to give me a refund and now I am disputing this charge.

I have attached the following documents as back up to my case.

1. copy of my original receipt.
2. copy of the trade in for new glasses receipt
3. copy of notes from my Dr. commenting on what is wrong with the glasses and a second note from my Dr. commenting on what is wrong with the sports glasses.

The person we spoke to at Lenscrafters was Monty Yip who is the General Manager in the Anaheim, CA office 714.995.0312. He swore the prescription was correct and refused to give me back my money. He said it was company policy.

Sincerely,
Me