NEVER USE TIME WARNER DIGITAL PHONE SERVICE

I have had Time Warner phone service for over a year. It is the worst company to be with. For the past three weeks it has not worked correctly. I am in touch with a person that is pretty high up in the company and have been complaining to her for quite some time and she can't even get the phones to work properly.

Here is the problem:

When people call me or I call them (either way) they can't hear me speak, but I can hear them speak. That's it. It's very annoying since I also work out of my home office.

So for the past three weeks Time Warner has destroyed my work life. All my clients can't get a hold of me. I am losing business because of this and Time Warner doesn't care. They keep telling me that it will be fixed and it never is.

Time Warner can not handle the load of information going back and forth for all it's customers so it causes my packets of info leaving my home back to the server to stop working. It's all insane. It's because they don't want to spend the money to upgrade servers and software.

So I am refusing to pay my cable, internet, and phone bill until they can provide me with the service I am supposed to be receiving.

Last night my son went into the ER. Then they admitted him to Critical Care Unit and the doctors are trying to call me so they can tell me what's going on. Guess what? That's right, I can't speak to the doctors because Time Warner service is so bad.

I told Timer Warner that if my phone isn't working by tomorrow, I will be calling the corporate office and bugging them every 5 minutes with me complaining about their service and demanding they fix it. I will call the office of the president and continue to bug Time Warner all day long every day.

IF I DON'T GET TO WORK THEN WHY SHOULD THEY!!!!

I will keep you updated.

UPDATE 9/8/08

After complaining, Time Warner has credited me for one month of internet and credited me one month of phone service. They also gave me full details on what was wrong and how it has been resolved. They have taken responsibility and have made me very happy with their kindness.